CUSTOMER LOYALTY

Building trust you can touch.

How do you really stay memorable as a brand? Digital channels are fleeting, and personal connection often falls by the wayside. Surprise your customers with real-world experiences. Scalable and fully automated.
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EMPLOYER BRANDING
From welcome kits to work anniversary gifts: automate your entire employee appreciation process. We handle the storage and shipping so you can focus on your team.
Your challenge

Invisible Presence

Proactive communication often drops off after a contract is signed. You lose your spot in the direct line of sight of your most important customers.

Declining Loyalty

Digital discounts and newsletters just don't cut it for customer retention anymore. People are quick to switch, and genuine emotional loyalty is missing.

Scalability

Sending a gift to a key account is easy. But surprising thousands of customers at individual touchpoints? That’s a total drain on your internal resources.
OUR SOLUTION

Staying top of mind.

How do you stand out in the digital noise? The answer is touch.

Differentiation and Presence

Digital inboxes are overflowing. A tactile gift ensures you get their full attention. Physical brand anchors stay in your customers' field of vision for the long haul.

The Oxytocin Moment

Unboxing triggers a biological sense of trust. This positive experience transfers directly to the perceived quality of your service, instantly opening doors for new conversations.

Systematic Trust Anchors

Tactile experiences make services tangible. When automated via your CRM, they create powerful psychological effects that measurably boost loyalty and referral rates.
EXPLORE THE PLATFORM

Curious?
Explore all our features.

supermerchado brings production, shipping, and management of your physical mailings together in one platform. Here’s a look at what’s under the hood.
Your messages

Moments and messages for genuine loyalty.

Inspiration for touchpoints at every stage of the customer journey.

Birthdays
Birthdays
Surprise your team with personalized, automated merch campaigns.
Anniversaries
Anniversaries
Boost customer loyalty with targeted merch campaigns throughout the entire customer journey.
Celebrate success
Celebrate success
Centralize your merch for effective sales promotions and clear brand messaging.
Life events
Life events
Boost your brand awareness with merch—without losing your focus.
Life events
Life events
Boost your brand awareness with merch—without losing your focus.
Life events
Life events
Boost your brand awareness with merch—without losing your focus.
Life events
Life events
Boost your brand awareness with merch—without losing your focus.
Life events
Life events
Boost your brand awareness with merch—without losing your focus.
Event Participation
Event attendance
An event doesn't live on the stage, but in the audience.
Promotion
Promotion
Earned, worked for, and celebrated. We're proud of you.
New customer acquisition
New customer acquisition
Acquisition is a hello with a future.
Up- & Cross-selling
Up- & Cross-selling
Growth is found in added value.
Referrals
Referrals
A referral is the sincerest form of flattery.
Contract duration
Contract duration
Time is the most valuable feedback.
Birthday
Birthday
Age isn't about counting years, but moments.
Whitepaper | The Haptics Paradox

The psychology of touch in the digital age


Why are you losing customers despite digital newsletters and discounts? Learn the biological mechanisms behind true customer loyalty in our exclusive whitepaper.
We'll email you the whitepaper in a jiffy.
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MARKETPLACE & PRODUCTS

Curated or created: the choice is yours

Get started right away with access to over 700 curated items from Swiss manufacturers, or customize physical brand ambassadors with your own branding. Thanks to our partner network, you have full control over sustainable materials and designs—and you never have to worry about complex sourcing again.